We aspire to create a truly world-class collections company delivering superior value to our clients. And, while we would not pretend that we have arrived at our destination, we are constantly striving to improve our business.
We constantly refine our collections strategies based on actual experience and the use of analytics. Most businesses talk of the importance of data. Our experience is that such talk is easy, but driving business value through the use of data and analytics is much harder. It requires both the ability to develop concrete, detailed and differentiated strategies from the analysis and, most importantly, to operationalise these strategies. We have experience in just how hard this is to get right, and of the power in doing so. Such strategies show their value over time and benefit most from long term partnerships with clients. We firmly believe that the successful collections companies of the future will differentiate themselves from their competitors through the conversion of data into information, and ultimately into knowledge, wisdom and insight.
Our Connect-to-Collect approach results in better collections and a more motivated workforce. By ‘helping good people in a bad situation’ we get more and better promises-to-pay. And our staff feel much better about their difficult job.
We see our clients as partners. We see ourselves as far more than simply ‘service providers’ in the collections industry. We understand that our clients want us to focus on collections on their behalf, but that collections performance and trends are vital to our clients’ ongoing businesses. We understand that the decisions our clients make every day, about granting new loans or selling new products on credit, make assumptions about collections performance. We work closely with our clients not just to improve their collections, but to ensure the sharing of all relevant information and insights.
Our clients receive senior focus and attention. We are big enough that we have top-notch collections infrastructure, but small enough to ensure that we remain a focused business and are able to give our clients the attention they deserve. This lends itself to a dynamic approach and an ability to accommodate rapid change in an ever-changing collections landscape. We pride ourselves on our innovative abilities.
We will always be straightforward, honest and transparent with our clients. With us ‘what you see is what you get’. We keep our clients updated whether the news is good or bad and we do not shy away from tough conversations. And we really appreciate when our clients do the same with us.